Hello, I Am

Natalia H.

Business Support

Location

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MY skills
PROFESSIONAL
SKILLS
Fully Bilingual
Customer Support
Assertive Communication
Business Support

Profile & skills

As a customer success specialist I am the first point of contact and the link between the manager and its customers, third parties and other employees, I am also responsible to manage all the incoming and outgoing calls, emails, correspondence, writing reports and presentations.

professional
experience

Alternative Funding- Program Specialist

BUSINESS ATELIER - April 2022- Arpil 2023

Customer Success Specialist

BUSINESS ATELIER - Nov 2020 - April 2021
  • General administrative tasks, including assisting in scheduling meetings, coordinating and organizing internal or external activities
  • Serve as the initial point of contact between clients and the organization, welcoming, leading and showing a professional first impression
  • Produce information by transcribing, formatting, introducing, editing, retrieving, copying, and transmitting physical and digital documents

Branding - Copywriting

Yes, But Why - Jan 2019 - Nov 2020
  • Brand strategy
  • Writing
  • Social media
  • Canva
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English teacher

Semillero Universitario de la universidad del Quindío - 2018 - 2019
  • English classes
  • English courses (iniciacion, inducción, 10 and 11 grade)

education
EDUCATION
academic
Record

English as a second language

Harrys Truman College, Chicago, Illinois

2020 - 2022

Degree in Modern Languages

Universidad del Quindío - Armenia, CO

2019

Conversation and vocabulary skills builder

The University of Illinois at Chicago (UIC) Fall

2015

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