I am María
Profile & skills
I perform Search Engine Optimization (SEO) Copywriting for Marknology. In other words, I do a lot of editing and keyword research for different Amazon e-commerce brands. I’m a natural-born writer who likes to make good use of grammar and spelling. Blogger and content creator for the most popular social networks such as YouTube, Instagram and TikTok.
- Search Engine Optimization (SEO) Copyediting and Copywriting for Marknology – Amazon Brand Accelerator.
- Product Listings Copyediting, Proofreading, and Copywriting.
- Amazon Product Detail Page Optimization.
- Keyword Research (Helium 10, Amazon, Merchant Words).
Write about travel documentation (visas, health declarations, vaccines, covid entry requirements) following simple SEO rules to create Search Engine Friendly articles. Write articles that will enable travelers to easily navigate the process of getting travel-related documents.
Quality Assurance Analyst
- Creation of test plans.
- Develop standards and procedures to determine the quality of product and availability.
- Write and run test scripts.
Create training material and user guides.
- Run manual and automated tests.
- Test in different environments, including web and mobile.
- Drive innovation and streamline the overall testing process.
- Work toward departmental and project deadlines.
- Provide objective feedback to the software development project teams.
Bilingual Customer Service
ENG/SPA customer service agent. Resolve technical issues for external and internal customers via phone. Mentoring. Outbound calls. Sales support (credit/debit card handling). Campaigns: Tracfone, Net10, Safelink, Straight Talk.
Customer Service Representative
Line of Business: Allistate Roadside Assistance. Assist customers calling in to get a tow, jump start, tire change, lockout, fuel delivery, or winch. Perform other tasks such as using Google Maps to locate the customer in the US, providers lookup, as well as escalate or transfer calls to the appropriate departments (Claims, Member Services, Customer Service, etc.).
Create videos about Colombia’s travel attractions. Editing made with Filmora. Videos uploaded in YouTube channel “Spanglish Tourist” and Instagram profile: @turista.en.colombia.
VSI Nearshore outsourcing
- Outbound calls.
- Contact US notaries to sign mortgage documents.
- LSI Titles.