I am Laura L.

Customer Service

Profile & skills

Degree on English Language and Arts, with experience in customer service and teaching.

As an ecommerce customer service representative I respond to customer web inquiries regarding online merchandise and orders. I ensure prompt and proper resolution of customer queries regarding their shopping in Amazon, Best Buy and Ebay.

Reliable and professional
Team Worker
Fast learner
Problem Solver
Time management
Positive language


Virtual Assistant

Prime Agents
  • Provide virtual assistance to customers all over the United States when it comes to the creation of shipping labels.
  • Help customers do a follow up of the current location of their packages.
  • Help customers find a resolution when their packages are either slow or lost in transit by the carrier.
  • Keep track of orders that failed and re-order them.
  • Check for refunded and cancelled orders and refund customers.
  • Complete lengthy daily tasks lists by prioritizing, multitasking and identifying time constraints.

English, science and arts teacher

Gimnasio los nogales - bilingual school
  • Planned and prepared appropriately the assigned courses and lectures
  • Planned and implemented effective classroom management practices
  • Provided opportunities for students to access and use current technology, resources, and information to solve problems
  • Engaged students in creative thinking

Customer Care Agent

  • Received and placed customer service telephone calls and chats.
  • Maintained solid customer relationships by handling questions and concerns with speed and professionalism.
  • Resolved customer complaints, managed database records, drafted status reports on customer service issues.
  • Data entry and research as required to troubleshoot customer problems

Human resources assistant

  • Handling incoming calls and other communications
  • Managing filing system
  • Greeting clients and visitors as needed.
  • Updating paperwork, maintaining documents, and word processing.


Degree on English Language and Arts

Universidad del Quindío - Armenia, CO

Other studies

  • Grammar Review 2 (Washington State) – 2018
  • Hotel management – 2012
  • Marketing rationale – 2010
  • Basic processes for customer service – 2010
  • Literacy with an emphasis on ICT – 2010
Fundación juan de armenia
  • Excel intermediate – 2012

Immersion in the management of the English language

Cultural Care Au Pair Exchange Program, US