I am Jose

Customer Succes Representative

Profile & skills

Proactive person who likes pushing himself towards new goals. Excellent communication skills and the best attitude to solve problems empatetically. As a Customer success manager I ensure customer satisfaction using a professional support with a deep understanding of the company´s products and business model.

Fully bilingual
​Microsoft Office
Team Worker
Fast learner
Assertive Communication


Customer Success Representative

A Bar Above - Shark Helpers
  • Communicating with customers through various channels, especially through email.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Responding to customer inquiries, managing customer accounts, and resolving issues with the help of upper management.

Bilingual Customer Service Representative

Stanley Black and Decker
  • Provide Support to all end users regarding possible issues they might come across with their power tools or hand tools.

Bilingual Customer Service Team Leader

Lean Solutions
  • Monitor the team’s performance and development throughout the month, coach reps, execute actions plans to improve any area of opportunity.

Bilingual Customer Service Representative

One Link Solutions
  • Provide Support to all customers in relations to possible issues, customers may have with the functionalities of the healthy smart watch (Fitbit).



Fundación Universitaria CEIPA - Medellin, CO.

Technician In Administrative Management.

SENA - Bogotá, CO.


Learning about Amazon and Data analytics.


  • Ecommerce Fundamentals- Linkedin Learning 2022.
  • Customer Success Management Fundamentals – Linkedin Learning 2022.