Hello,
I am Jose
Customer Succes Representative
- Located
- Atlántico, Colombia
Profile & skills
Proactive person who likes pushing himself towards new goals. Excellent communication skills and the best attitude to solve problems empatetically. As a Customer success manager I ensure customer satisfaction using a professional support with a deep understanding of the company´s products and business model.
Fully bilingual
Excel
Microsoft Office
Team Worker
Fast learner
Assertive Communication
Experience
Customer Success Representative
A Bar Above - Shark Helpers
- Communicating with customers through various channels, especially through email.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Responding to customer inquiries, managing customer accounts, and resolving issues with the help of upper management.
Bilingual Customer Service Representative
Stanley Black and Decker
- Provide Support to all end users regarding possible issues they might come across with their power tools or hand tools.
Bilingual Customer Service Team Leader
Lean Solutions
- Monitor the team’s performance and development throughout the month, coach reps, execute actions plans to improve any area of opportunity.
Bilingual Customer Service Representative
One Link Solutions
- Provide Support to all customers in relations to possible issues, customers may have with the functionalities of the healthy smart watch (Fitbit).
Education
Hobbies
Soccer
Reading
Training
Learning about Amazon and Data analytics.
Others
- Ecommerce Fundamentals- Linkedin Learning 2022.
- Customer Success Management Fundamentals – Linkedin Learning 2022.