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Results-driven professional with expertise in talent acquisition, staff management, education, and customer support. Currently a Talent Acquisition and Management Specialist at Shark Helpers, leading full-cycle recruitment, optimizing selection processes, and driving staff development to boost organizational growth and efficiency. Proven ability to implement performance-driven strategies, improve employee retention, and foster a positive, high-performance work environment. Skilled in educational program design, specializing in language acquisition and cultural immersion. Experienced in client relationship management and process optimization to enhance team productivity and deliver exceptional results.
• Lead full-cycle recruitment, from sourcing to onboarding, to attract top talent.
• Develop recruitment strategies, collaborate with hiring managers, and ensure a seamless hiring process.
• Manage candidate pipelines, conduct interviews, and assess skills and cultural fit.
• Coordinate onboarding and maintain accurate records in the ATS.
• Drive employee development, retention, and performance management strategies.
• Provide guidance on evaluations, career progression, and feedback.
• Supervise staff performance, foster team collaboration, and implement engagement strategies.
• Address staff concerns, resolve conflicts, and create a positive, high-performance work environment.
• Stay updated on industry trends to ensure competitive talent management practices.
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• Managed end-to-end recruitment processes, including sourcing through job boards, social media, and networks.
• Posted targeted job ads with clear descriptions to attract top talent.
• Conducted screenings and interviews to assess qualifications, skills, and cultural fit.
• Applied filters to optimize candidate selection, ensuring alignment with client needs.
• Acted as a client POC, providing tailored recruitment solutions through ongoing communication.
• Streamlined onboarding processes for new hires.
• Maintained accurate candidate records in the ATS for tracking and reporting.
• Delivered timely feedback to candidates and stakeholders, improving the recruitment experience.
• Designed and delivered structured English lessons covering grammar, vocabulary, and literature.
• Facilitated discussions to build critical thinking, communication, and confidence in English.
• Set clear learning objectives, maintained classroom policies, and fostered an inclusive learning environment.
• Organized extracurricular activities, language clubs, and cultural events to enhance language immersion and cultural awareness.
• Taught English as a Second Language using interactive methods, group discussions, and multimedia resources to engage diverse learning styles.
• Integrated real-life examples, current events, and cultural references to make lessons relevant and practical.
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• Scheduled and coordinated property viewings for agents using CRM and scheduling software.
• Managed agent availability, resolved conflicts, and ensured efficient use of property slots.
• Collaborated with agents and property owners to provide accurate information and support.
• Trained customer support agents on scheduling protocols, communication, and best practices.
• Handled call transfers to Realtors or Loan Officers, contributing to sales efforts.
• Managed social media platforms (Facebook, Twitter, Instagram, LinkedIn) by creating content, scheduling posts, and engaging with followers.
• Monitored channels for feedback and resolved customer issues to improve satisfaction and loyalty.
• Collaborated with customer service teams to maintain consistent messaging and support.
• Led customer advocacy programs, encouraging reviews and referrals to boost brand retention.
• Provided tech support to ensure smooth operations across platforms.
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