Hello,
I am Daniel
- Located
- Quindio, Colombia
Profile & skills
Professional with experience in outsourcing and customer assistance in different areas. As a Desk Support I provide technical assistance and support related to computer systems, hardware, and software. I am performing remote troubleshooting through diagnostic and determining the best solution based on the issue and details provided by customers.
Experience
Desk Support
Smad IT
- Customer service and provide technical support to security devices.
Customer Support Representative
Fitbit - Onelink BPO
I was in charge of providing customer service and technical support for Fitbit trackers users worldwide.
I also used to place orders, check the warrant status of the defective trackers and provide troubleshooting via email and calls.
Customer Support Representative
Teleperformance
I was in charge of providing software assistance to our flower
industry users worldwide, report API and e-commerce issues, bugs, special characters to the technical support team, auditing data for traceability purposes, take inbound/outbound calls, chats, and emails too.
Schedule meetings with our company users to sort their concerns out so they can get the best out of the software.
Education
Bachelor Degree in Modern Languages
Universidad Autónoma de Occidente - Bogotá, CO.
- Bachelor Degree in Modern Languages
- Continuing Education Course in Basic, intermediate and advanced Excel
- Continuing Education Lean management
Other courses
Online
- Continuing Education Specialization Technical support fundamentals IT Google
- IT service desk customer service fundamentals – Linkedin Learning
- IT service desk: desk management -Linkedin Learning
- Customer service Problem solving and troubleshooting -Linkedin Learning