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Professional with experience in outsourcing and customer assistance in different areas. As a Desk Support I provide technical assistance and support related to computer systems, hardware, and software. I am performing remote troubleshooting through diagnostic and determining the best solution based on the issue and details provided by customers.
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I was in charge of providing customer service and technical support for Fitbit trackers users worldwide.I also used to place orders, check the warrant status of the defective trackers and provide troubleshooting via email and calls.
I was in charge of providing software assistance to our flowerindustry users worldwide, report API and e-commerce issues, bugs, special characters to the technical support team, auditing data for traceability purposes, take inbound/outbound calls, chats, and emails too.Schedule meetings with our company users to sort their concerns out so they can get the best out of the software.
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