Hello,
I am Catalina
E-Commerce virtual assistant
- Located
- Quindio, Colombia
Profile & skills
Relevant experience of delivering bilingual interpretation, translation and communication services with excellent fluency in English and Spanish.
As an ecommerce virtual assistant I support the business with the product and research-based tasks, managing pricing and inventory, fulfilling orders, processing returns and exchanges, and handling customer support.
Fully bilingual
Proficient computer skills
Reliable and professional
Organized
Team Worker
Fast learner
Committed
Assertive communication
Data management
Excel
Ecommerce
Dropshipping
Experience
Virtual Assistant
Prime Agents
- Management and customer support on ecommerce stores.
- Multiple tasks including entry of disclosure data, updating databases.
- Process e-commerce orders in the system efficiently, allowing delivery within specified delivery times.
- Update and maintain order trackers with proper details to ensure the relevant process is followed.
- Deal with customer enquiries in a professional and helpful manner.
Au Pair
Cultural Care Au Pair
- Exchange program, responsible for the well-being and cultural development of children.
Foreing Language Tacher
BNC Colombo Americano
- BNC Colombo Americano
Taught English to students of age 3-5 years old and 12-15 years old. - Provided high-quality language lesson development and delivery.
- Advised co-curricular clubs and activities.
- Participated in on-going planning development and evaluation of curriculum.
- Worked cooperatively with other teachers in developing and sharing
curriculum strategies.
Interpreter/ Public Relations
Human Holding Marketing Agency
- Developed effective relationships with all call center departments through clear communication.
- Interacted with clients, translated to English/Spanish.
Education
Other courses
- Ecommerce Fundamentals – Linkedin Learning
- Excel fundamentals – Linkedin Learning
- Excel Formulas and Functions t – Linkedin Learning
- Business Writing Principles – Linkedin Learning