Hello,
I am Catalina

E-Commerce virtual assistant

catalina - E-commerce virtual assistant

Profile & skills

Relevant experience of delivering bilingual interpretation, translation and communication services with excellent fluency in English and Spanish.

As an ecommerce virtual assistant I support the business with the product and research-based tasks, managing pricing and inventory, fulfilling orders, processing returns and exchanges, and handling customer support.

Fully bilingual
Proficient computer skills
Reliable and professional
Organized
Team Worker
Fast learner
Committed
Assertive communication
Data management
Excel
Ecommerce
Dropshipping

Experience

Virtual Assistant

Prime Agents
  • Management and customer support on ecommerce stores.
  • Multiple tasks including entry of disclosure data, updating databases.
  • Process e-commerce orders in the system efficiently, allowing delivery within specified delivery times.
  • Update and maintain order trackers with proper details to ensure the relevant process is followed.
  • Deal with customer enquiries in a professional and helpful manner.

Au Pair

Cultural Care Au Pair
  • Exchange program, responsible for the well-being and cultural development of children.

Foreing Language Tacher

BNC Colombo Americano
  • BNC Colombo Americano
    Taught English to students of age 3-5 years old and 12-15 years old.
  • Provided high-quality language lesson development and delivery.
  • Advised co-curricular clubs and activities.
  • Participated in on-going planning development and evaluation of curriculum.
  • Worked cooperatively with other teachers in developing and sharing
    curriculum strategies.

Interpreter/ Public Relations

Human Holding Marketing Agency
  • Developed effective relationships with all call center departments through clear communication.
  • Interacted with clients, translated to English/Spanish.

Education

BA Modern Languages

Universidad del Quindio - Armenia, CO.

English Training (ESL)

Lado International Institute, Washington, DC

Other courses

  • Ecommerce Fundamentals – Linkedin Learning
  • Excel fundamentals – Linkedin Learning
  • Excel Formulas and Functions t – Linkedin Learning
  • Business Writing Principles – Linkedin Learning

English Training (ESL)

Georgetown University, Washington, DC

English Diploma Course

Universidad del Quindio - Armenia, CO.

Hobbies

Cooking
Traveling
Play tennis