I am Catalina
E-Commerce virtual assistant
Profile & skills
Relevant experience of delivering bilingual interpretation, translation and communication services with excellent fluency in English and Spanish.
As an ecommerce virtual assistant I support the business with the product and research-based tasks, managing pricing and inventory, fulfilling orders, processing returns and exchanges, and handling customer support.
- Management and customer support on ecommerce stores.
- Multiple tasks including entry of disclosure data, updating databases.
- Process e-commerce orders in the system efficiently, allowing delivery within specified delivery times.
- Update and maintain order trackers with proper details to ensure the relevant process is followed.
- Deal with customer enquiries in a professional and helpful manner.
Cultural Care Au Pair
- Exchange program, responsible for the well-being and cultural development of children.
Foreing Language Tacher
BNC Colombo Americano
- BNC Colombo Americano
Taught English to students of age 3-5 years old and 12-15 years old.
- Provided high-quality language lesson development and delivery.
- Advised co-curricular clubs and activities.
- Participated in on-going planning development and evaluation of curriculum.
- Worked cooperatively with other teachers in developing and sharing
Interpreter/ Public Relations
Human Holding Marketing Agency
- Developed effective relationships with all call center departments through clear communication.
- Interacted with clients, translated to English/Spanish.
BA Modern Languages
Universidad del Quindio - Armenia, CO.
English Training (ESL)
Lado International Institute, Washington, DC
- Ecommerce Fundamentals – Linkedin Learning
- Excel fundamentals – Linkedin Learning
- Excel Formulas and Functions t – Linkedin Learning
- Business Writing Principles – Linkedin Learning