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Modern Languages professional with expertise in customer support, e-commerce, and account management. Skilled in processing online orders, troubleshooting, and ensuring customer satisfaction. Strong communicator focused on optimizing processes and delivering efficient, high-quality service.
• Manage client relationships, acting as the primary point of contact through emails, calls, or video calls.
• Schedule and attend meetings, assisting in interviews between clients and candidates to ensure alignment with client requirements.
• Identify growth opportunities and coordinate services based on client needs.
• Oversee contracts and ensure compliance with terms.
• Monitor performance and follow up on client satisfaction.
• Collaborate with internal teams to ensure high-quality service delivery.
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• Supervise and execute manual and automated purchase processes on leading U.S. marketplaces (Best Buy, Walmart, Amazon), ensuring transaction accuracy, compliance, and customer satisfaction.
• Deliver exceptional bilingual (Spanish/English) customer service through calls and chat, effectively communicating with U.S. customers, agents, and corporations to resolve issues and provide support.
• Lead and coordinate a team to optimize workflows, enhance performance, and achieve key objectives.
• Facilitate training sessions for new hires, ensuring seamless onboarding and consistent knowledge transfer aligned with company procedures and standards.
• Design and deliver tailored English lessons to students of various levels, focusing on grammar, vocabulary, speaking, listening, reading, and writing skills.
• Facilitate interactive learning experiences using a variety of teaching materials, online resources, and real-life scenarios to enhance student engagement.
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