I am Carol

Customer Service

Profile & skills

I am a Virtual Assistant with experience as Customer Service in different campaigns for different kind of companies all over the United States.

As an ecommerce customer service representative I respond to customer web inquiries regarding online merchandise and orders. I ensure prompt and proper resolution of customer queries regarding their shopping in Amazon and Ebay.

Reliable and professional
Team Worker
Fast learner
Assertive Communication
Problem Solver
Goal Oriented
Time management
Goal Oriented
Patience and self control


Virtual Assistant

Prime Agents
  • Provide virtual assistance to customers all over the United States when it comes to the creation of shipping labels.
  • Help customers do a follow up of the current location of their packages.
  • Help customers find a resolution when their packages are either slow or lost in transit by the carrier.
  • Keep track of orders that failed and re-order them.
  • Check for refunded and cancelled orders and refund customers.
  • Complete lengthy daily tasks lists by prioritizing, multitasking and identifying time constraints.

Customer Service Representative

  • Take inbound calls and answer to customers needs.
  • Look for the best resolution in short periods of time.
  • Handle technical tools and fulfill daily tasks.
  • Fulfill daily and monthly metrics.
  • Come up with new ideas to improve team performance.


Bachelor's Degree in Modern Languages

Universidad del Quindío - Armenia, CO

Other Studies

  • Customer service Problem solving and troubleshooting -Linkedin Learning
  • Creating a positive customer experience -Linkedin Learning
  • Customer service: serving customers through chat and text -Linkedin Learning

Technological Bilingual Studies

Onstitución educativa CASD - Armenia, CO


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