I am Carol
Profile & skills
I am a Virtual Assistant with experience as Customer Service in different campaigns for different kind of companies all over the United States.
As an ecommerce customer service representative I respond to customer web inquiries regarding online merchandise and orders. I ensure prompt and proper resolution of customer queries regarding their shopping in Amazon and Ebay.
- Provide virtual assistance to customers all over the United States when it comes to the creation of shipping labels.
- Help customers do a follow up of the current location of their packages.
- Help customers find a resolution when their packages are either slow or lost in transit by the carrier.
- Keep track of orders that failed and re-order them.
- Check for refunded and cancelled orders and refund customers.
- Complete lengthy daily tasks lists by prioritizing, multitasking and identifying time constraints.
Customer Service Representative
- Take inbound calls and answer to customers needs.
- Look for the best resolution in short periods of time.
- Handle technical tools and fulfill daily tasks.
- Fulfill daily and monthly metrics.
- Come up with new ideas to improve team performance.
Bachelor's Degree in Modern Languages
Universidad del Quindío - Armenia, CO
- Customer service Problem solving and troubleshooting -Linkedin Learning
- Creating a positive customer experience -Linkedin Learning
- Customer service: serving customers through chat and text -Linkedin Learning