I am Aura

Administrative Assistant

Profile & skills

Educational Coach and English Teacher with a Degree in Modern Languages, with experience in Montessori Methodology and Virtual Teaching. As a administrative assistant I am the first point of contact and the link between the manager and its customers, third parties and other employees, I am also responsible to manage all the incoming and outgoing calls, emails, correspondence, writing reports and presentations. In addition, I am coordinating all the internal resources for the execution of projects and ensuring they have been delivered on time, within scope and budget.

Fast Learner
Teams, Outlook, SharePoint, OneNote
Time Management
Problem Solving
Fluent English & Spanish
Customer Service
Administrative Tasks
Hubspot CRM


Customer Success Specialist

Business Atelier
  • General administrative tasks, including assisting in scheduling meetings, coordinating and organizing internal or external activities.
  • Serve as the initial point of contact between clients and the organization, welcoming, leading and showing a professional first impression.
  • Produce information by transcribing, formatting, introducing, editing, retrieving, copying, and transmitting physical and digital documents

Bilingual Interpreter

  • Interpreting conversations from English to Spanish, and Spanish to English; providing at the same time customer service.

English Teacher

Casita De Sueños Pre-school
  • Teaching English as a second language to kids between the ages 2 to 5.

Au Pair (Nanny)

Cultural Care - Au Pair
  • General Infant-Care.

Bilingual Guide

Casa Montessori
  • Guide kids to use Montessori Material in English (Ages 0-2).
  • Teaching English as a Second Language to kids between the ages 3 and 12.

Sales and Customer Service Agent

NGN Contact Center
  • Making and receiving calls providing Customer Service.
  • Making calls as a sales agent and receiving calls providing customer service agent.

Bilingual Receptionist

Hostal Ciudad de Segorbe
  • Answering calls, responding e-mails, taking care of the front desk assisting people both in English and Spanish.


Professional Resilience: Building Skills to Thrive at Work

Deakin University - Victoria, Australia

Capabilities, skills and self-care practices that contribute to personal and professional resilience, to better meet challenges both at work and at home.

Bachelor's Degree in Modern Languages

University of Quindío - Armenia, Quindío, Colombia

Silver Bay Courses for Au Pairs

The College of Saint Rose - Albany, NY (USA)
  • Silver Bay Courses for Au Pairs and American Students AP104, 2016
  • Silver Bay Courses for Au Pairs and American Students AP115, 2015
  • Silver Bay Courses for Au Pairs and American Students, 2014

General Child-Care Assistance

Cultural Care Au Pair Training School -NY, USA.
  • Training at the Cultural Care Au Pair Training School.
  • General Child-Care Assistance

Transforming Digital Learning: Learning Design Meets Service Design

Deakin University - Victoria, Australia

Teaching as a design science by examining the educational design theories and practices that are transforming the future of digital learning

Diplomado en Coaching Educativo

Politécnico de Colombia - Medellín, Antioquia, Colombia


Champlain College - Burlington, VT (USA)
  • Introduction to Photography (Undergraduate Audit Course- Fall Semester) 2015.
  • Basic studies about Film Photography, film development, manual printing in Dark Room.


Going to the gym
Walking with my dog
Spending quality time with family and friends