Hello,
I am Aura
- Located
- QuindÃo, Colombia
Profile & skills
Educational Coach and English Teacher with a Degree in Modern Languages, with experience in Montessori Methodology and Virtual Teaching. As a administrative assistant I am the first point of contact and the link between the manager and its customers, third parties and other employees, I am also responsible to manage all the incoming and outgoing calls, emails, correspondence, writing reports and presentations. In addition, I am coordinating all the internal resources for the execution of projects and ensuring they have been delivered on time, within scope and budget.
Experience
Customer Success Specialist
Business Atelier
- General administrative tasks, including assisting in scheduling meetings, coordinating and organizing internal or external activities.
- Serve as the initial point of contact between clients and the organization, welcoming, leading and showing a professional first impression.
- Produce information by transcribing, formatting, introducing, editing, retrieving, copying, and transmitting physical and digital documents
Bilingual Interpreter
Teleperformance
- Interpreting conversations from English to Spanish, and Spanish to English; providing at the same time customer service.
English Teacher
Casita De Sueños Pre-school
- Teaching English as a second language to kids between the ages 2 to 5.
Bilingual Guide
Casa Montessori
- Guide kids to use Montessori Material in English (Ages 0-2).
- Teaching English as a Second Language to kids between the ages 3 and 12.
Sales and Customer Service Agent
NGN Contact Center
- Making and receiving calls providing Customer Service.
- Making calls as a sales agent and receiving calls providing customer service agent.
Bilingual Receptionist
Hostal Ciudad de Segorbe
- Answering calls, responding e-mails, taking care of the front desk assisting people both in English and Spanish.
Education
Professional Resilience: Building Skills to Thrive at Work
Deakin University - Victoria, Australia
Capabilities, skills and self-care practices that contribute to personal and professional resilience, to better meet challenges both at work and at home.
Silver Bay Courses for Au Pairs
The College of Saint Rose - Albany, NY (USA)
- Silver Bay Courses for Au Pairs and American Students AP104, 2016
- Silver Bay Courses for Au Pairs and American Students AP115, 2015
- Silver Bay Courses for Au Pairs and American Students, 2014
General Child-Care Assistance
Cultural Care Au Pair Training School -NY, USA.
- Training at the Cultural Care Au Pair Training School.
- General Child-Care Assistance
Transforming Digital Learning: Learning Design Meets Service Design
Deakin University - Victoria, Australia
Teaching as a design science by examining the educational design theories and practices that are transforming the future of digital learning
Photography
Champlain College - Burlington, VT (USA)
- Introduction to Photography (Undergraduate Audit Course- Fall Semester) 2015.
- Basic studies about Film Photography, film development, manual printing in Dark Room.