Who we are

The Data Controller is M360, based in Armenia, Colombia; Calle 22 Norte # 19-10.   We provide permanent and temporary talent outsourcing services to clients looking to recruit bilingual virtual assistants for their businesses. Our website address is http://sharkhelpers.com.

Who does this Privacy Policy apply to?

This Privacy Policy applies to the personal data of our Website Users, Candidates, Clients, and other people whom we may contact in order to find out more about our Candidates.

It is important to point out that we may amend this Privacy Policy from time to time. Please just visit this page if you want to stay up to date, as we will post any changes here.

If you are dissatisfied with any aspect of our Privacy Policy, you may have legal rights and, where relevant, we have described these as well.

What does this Policy cover?

We  at Sharkhelpers take your personal data seriously.  This policy:

  • Sets out the types of personal data that we collect about you
  • Explains how and why we collect and use your personal data
  • Explains how long we keep your personal data for
  • Explains when, why and with who we will share your personal data;
  • Sets out the legal basis we have for using your personal data;
  • Explains the effect of refusing to provide the personal data requested;
  • Explains the different rights and choices you have when it comes to your personal data; and
  • Explains how we may contact you and how you can contact us.

What personal data do we collect about you?

Candidates; We collect and use only the information necessary to be able to find the best available opportunities and any further information needed to assess your eligibility through the different stages of recruitment. This information includes CVs, identification documents, educational records, work history, employment, and references.

Website Users; We collect and use only the information necessary to improve your experience when using our website. This may include how, when, and how often you visit us.

Where do we collect personal data about you from?

The following are the different sources we may collect personal data about you from:

Directly from you. This is information you provide while searching for a new opportunity and/or during the different recruitment stages, or during the course of our work with you to ensure that our relationship runs efficiently.

LinkedIn

By Reference or word of mouth. For example, you may be recommended by a friend, a former employer, a former colleague, or even a present employer.

How do we use your personal data?

Candidates; We use your personal data to match your skills and experience with a potential customer. We will initially collect basic information on you such as contact details, job role, and experience, and then pass this on to the client in search of personnel. If you are chosen by the client and go through to the next stage we will then be collecting more information from you at the interview (or equivalent) stage and onwards in that manner. We may use your data to send you information that you may find interesting such as suggesting other jobs to you.

How long do we keep your personal data for?

We will only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations. However, we may retain some of your information after you cease to use our services, if we believe in good faith that it is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.

Otherwise, we securely erase your information once this is no longer needed.

Who do we share your personal data with?

Candidates; We share your personal data with the client who has a position to fill, in order to determine with the client whether you are a good fit for the available position.

Unless you specify otherwise we may share your data with any of our associated third parties – for example our payroll and pension providers – to provide you with the best possible service.

What legal basis do we have for using your information?

For prospective candidates, our processing is necessary for our legitimate interests – we need this information in order to be able to assess suitability for potential roles, and to find potential candidates.

If you are interviewed and submitted as a candidate, then this may involve the processing of more detailed personal data including sensitive data such as health information that you or others provide about you. In that case we always ask for your consent before undertaking such processing.

Where we need consent for some activities such as contacting candidates about other recruitment-related services we will ask for it. We rely on soft opt-in consent for these activities where you have previously engaged with us by submitting a CV, applying for a job, or registering on our website. This means we take your consent as given unless or until you opt-out. For other types of e-marketing, we require your explicit consent.

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal data necessary, or withdraw your consent for the processing of your personal data, we may not be able to match you with available job opportunities.

Do we use Cookies to collect personal data on you?

To provide better service to you on our websites, we use cookies to collect your personal data when you browse. See our cookie policy here for more details.

How do we safeguard your personal data?

We take the security of your data very seriously and have put in place appropriate measures that are designed to prevent unauthorized access to or misuse of your personal data.

What rights do you have in relation to the data we hold on you?

By law, you have a number of rights when it comes to your personal data.

1.The right to be informed    

You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights. This is why we are providing you with the information on this Policy.

2.The right of access

You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law.

3.The right to rectification    

You are entitled to have your information corrected if it’s inaccurate or incomplete.

4.The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5.The right to restrict processing

You have the rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future.

6.The right to data portability

You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

7.The right to object to processing    

You have the right to object to certain types of processing, including processing for direct marketing.

8.The right to lodge a complaint         

You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

9.The right to withdraw consent

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

How will we contact you?

We may contact you by phone, email, or social media. If you prefer a particular contact means over another please just let us know.

How can you contact us?

If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us here:

Diana Naranjo,  Business Operations Director – sales@sharkhelpers.com

Calle 22 Norte #19-10 Armenia-Quindío-Colombia