Hello, I Am

Nia

Ecommerce Assistant

Location

Quindio - Colombia
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MY skills
PROFESSIONAL
SKILLS
Fullly Bilingual
Amazon Seller Central
Excel
Power BI

Profile & skills

Dynamic and modern languages professional with experience in teaching English as a foreign language and Customer Care. As an ecommerce virtual assistant I support the business with the product and research-based tasks, product image and listing optimization, promotion, and maintaining the health of the Amazon account.

professional
experience

Ecommerce support

Marknology - Shark Helpers - Jan 22 - Dec 2023
  • Write and update listings for Amazon
  • Organize the products and check that the description and images are consistent with the products
  • Manage account health
  • Create templates, coupons, and digital bundles
  • Manage cases

English teacher - Administrative coordinator

SMART- Mar 19 – Aug 19
  • Worked as a teacher in the English area, at levels from A1 to C1, with a population ranging from 12 years to 60.
  • Teach the English classes of the levels assigned in the day, to do the quizzes at the end of each unit and the end of each level.
  • Conduct assessment and leveling classes for new students and review and reinforcement classes for those who missed several classes or had some kind of difficulty in specific subjects
  • As coordinator, I had to handle the entry of new students, hold the proper introductory meeting, delivery educational material
  • Monthly control of the entire infrastructure of the headquarters and its elements,
  • Coordinate administrative processes such as the database of students, their registration, class schedules, teachers' schedules, and meetings with the other coordinators of the other venues.

Customer support consultant

3SHAPE - Nov 19 – Jan 21
  • Interact with customers to handle complaints or issues with the software
  • Provide information about company's products and services
  • Work with big and small dentistry laboratories
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General event coordinator - Event planner

ESJ ANIMACIONES Y EVENTOS - Jun 12 – Feb 19
  • Take care of all the logistics of the scheduled events
  • Planning the workshops,
  • Training new personnel
  • Assigning the personnel in charge, sending the necessary supplements for each event
education
EDUCATION
academic
Record

Diploma course in Community management

Politécnico superior de Colombia

2021

Other courses

  • Power BI.
  • Microsoft Dynamics CRM.
  • Five9 Call Center Solution.
  • 3Shape Dental Software’s

2018 - 2021

Modern Languages program

UNIVERSIDAD DEL QUINDIO, CO.

2019

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